Frequently Asked Questions

Yes. Every piece is handmade to order in our Tel Aviv atelier to ensure perfect finish and exclusivity.

Typical production is 2–3 weeks from payment confirmation, before shipping. Rush requests may be possible—contact us.

Absolutely. We offer metal options (14k/18k), stone sizes, diamond quality (natural or lab-grown), and engraving. Share your idea and we’ll advise feasibility and quote.

Because items are made to order, all sales are final. If you need a change within 24 hours, contact us and we’ll try to help if work hasn’t begun.

Yes. We work with both, selected for beauty and integrity. Lab-grown diamonds offer excellent value and sustainability; natural diamonds offer geological rarity.

For qualifying center stones, we can (upon request) provide a grading report (e.g., IGI/GIA or equivalent). Smaller accent stones typically are not certified individually.

We craft in 14k or 18k gold (yellow, white, or rose). Nickel-sensitive options are available—please note allergies when ordering.

Use a reputable ring sizer or visit a local jeweler. We can share a printable guide on request. Half sizes available for most styles.

Many designs can be resized (fees may apply). Some styles (e.g., eternity bands) have limits or require remaking. Contact us with your order number for options.

We provide recommended measurements and adjustable lengths for comfort. If you need a custom length, include your measurements at checkout.

After the 2–3 week production window, we ship with insured, trackable delivery. You’ll receive a tracking link upon dispatch.

Domestic Israel: 2–5 business days. International: 5–10 business days depending on destination.

Yes. International customers are responsible for any import duties, taxes, or fees assessed by their country.

Due to our made-to-order process, all sales are final. Please review our Refund Policy before purchase.

Please inspect your piece on arrival. For defects or issues, contact us within 48 hours of delivery and we’ll assess repair or replacement options.

Yes—polishing, prong checks, stone tightening, chain adjustments, and more. Fees depend on scope; we’ll provide a quote.

Remove jewelry before swimming, workouts, or applying lotions/perfume. Store separately in a soft pouch. Clean gently with mild soap and a soft brush; pat dry.

We accept major credit cards via our secure Israeli gateway, PayPal for international orders, and—optionally—manual Bit transfers. All prices can be shown in ILS; USD/EUR available for international customers.

Yes—installments are available on eligible Israeli cards via our local gateway. Options appear at checkout.

Yes—every piece arrives in signature packaging, suitable for gifting. Add a gift note at checkout.

Digital gift cards are available; contact us for custom amounts.

Rachel Sahar Jewelry
Tel Aviv, Israel
Email: info@rachelsahar.com
Instagram: @rachel.sahar